Help centre
Welcome to the Aqua Shop Website Help Center. Here you can find out answers to some of the most common questions that we get asked about the site. Please select from one of the links below.
Order guide
Payment Options
Delivery and Shipping
Exchange and Return Policy
Shopping at AquaShop is simple. There are two ways to easily get to the product you are looking for.
Firstly, use the "Browse Products" navigation on the left. Simply choose a category (eg. Competition Swimwear), then a type of product (eg. Speedo FastSkin).
Secondly, a Keyword Search facility is provided in the left navigation. Simply type in a search criteria and click "Go".
When you see a product you like, click on the "Add to Cart" button for that item. This will add the item to your personalised shopping cart. You can continue to add products as you wish.
When you finish shopping simply go to "view cart", click on "Check Out", and supply your personal details. It's that easy!
You are able to pay via credit card, COD, cheque, money order and over the phone. Free Call 1300 132 852 or phone your closest Aqua Shop branch, see contact us for contact details. The Credit cards accepted for payment include Visa, MasterCard, BankCard, and American Express.
Security
The AquaShop Safe Shopping Guarantee protects you while you shop at Aquashop.com.au, so that you never have to worry about credit card safety.
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it can not be read as the information travels over the Internet.
Cost
All export post/carriage will be charged at cost.
Note: Prices in this online store supersede any other previous catalogues or price lists. Aqua Shop reserves the right in the interest of product improvement to change specifications where necessary.
The charge of postage for an ordinary product order within Australia is $7.00. Bulky items, which are subject to volumetric measurement cost, and international orders will be charged at our best forwarder cost rates and advised separately.
Time
We have available large stocks of all items shown for purchase online and most items will be dispatched within 10 days of clearance, but do allow for the post. Overseas orders can take up to 21 days depending on destination country.
If you have special circumstances or require a product urgently please place your request in the “special requirements” part, so we can do our best to meet your needs. If a product you have ordered is out of stock for a lengthy period of time a customer representative will contact you. If you have any further queries please email sales@aquashop.com.au.
Exchange
If you would like to exchange size or colour please return the purchased product in original condition together with a note of your full contact details and requirements. You can return the product to the address provided on the invoice or packing slip provided. If you would like to contact us regarding exchanges you may phone 1300 132 852 or email sales@aquashop.com.au
Return
If for any reason you are not satisfied with your purchase simply return your product, in original condition, within 21 days quoting your Packing Note Number. We will replace without questioning or, if you prefer, refund your purchase price in full. The guarantee is in addition to your statutory rights.
|
|
 |
|
My Shopping Cart
